Invite users to SocialSchedules to activate their account. To be invited, users must have a valid phone number on their profile.
Account Statuses
Account Statuses
Users can have one of four statuses:
Connected (worker has an activated SocialSchedules account and is connected with the employer)
Invited (worker has been invited to connect with the company on SocialSchedules but has not yet accepted the invite)
Not Invited (worker has a phone number set in their profile but has not yet been invited to connect)
Missing details (worker does not have a phone number set in their profile so is unable to be invited to connect)
Send Account Connection Invite
Log in SocialSchedules.com > Network
Click user name > 'Send invite'
Note: This button will only appear for workers who are not yet connected to the company. Invites can be resent to workers who have already been invited but not yet connected.
Enter user phone number if not already populated > 'Send Invite'
The user will receive a text to download the app
Ask the user to download the SocialSchedules app and connect to the company
Their phone number will be their log-in
Provide them this link if needed: https://help.socialschedules.com/en/articles/12815235-how-to-download-and-activate-your-socialschedules-account
Connecting to Multiple Companies
If a user already has a SocialSchedules account connected to an existing company, they can be invited to connect with another company that is also using SocialSchedules. This lets the user log in to multiple companies using a single account (same mobile number and email address).
This works at levels:
Worker level — if they work at multiple companies as a Worker
Administrator or Manager level — if they work at multiple companies as a Worker that also performs labor management tasks on behalf of a Company
The single user account must use the same login credentials (mobile number and email address) across companies.
Connect existing account to second company
As Administrator or Manager send "invite" to user
Invite is sent via SMS (email invitations are not supported).
Instruct user to:
Open the SocialSchedules Mobile App > log in using mobile number and current password.
If already Administrator or Manager > switch to Personal Profile.
Go to Companies > tap Accept to connect to the company.
Once connected, user can switch between companies as needed using a single login.
Account Connection SMS Troubleshooting
SMS Invitation Troubleshooting
There may be instances where a user reports that they have not received the SMS invitation. Users do not need to receive the SMS invitation to activate their account. In this scenario, the user is still able to activate their account without having received the SMS.
As Manager or Admin, log in to SocialSchedules.com > Network > confirm user status = 'invited'
Instruct the user to
Download and install the SocialSchedules Mobile App.
It is available for free from the App Store (iPhone) or the Play Store (Android phone). Just search for ‘SocialSchedules' or
Provide them this article
Launch the Mobile App > Mobile Number
Tap NEXT and follow the steps to activate your SocialSchedules account
Create password, (which must be at least 8 characters in length).
If this fails, see "SMS Connection Troubleshooting"
SMS Connection Troubleshooting
Even after downloading the app, some users may not be able to activate their account depending on country and phone provider.
List of countries/providers with common SMS issues
List of countries/providers with common SMS issues
Aruba (+297)
Canada (+1)
Indonesia (+62)
Ireland (+353)
New Zealand (+64)
Singapore (+65)
United Arab Emirates (+971)
If the user is having trouble connecting their account, please email [email protected] with the following details of the affected employee/user:
First & Last Name
Mobile Number
Email Address