Ownership Transfer Verification
Before our support team can reassign ownership of a SocialSchedules account, we must verify the identity and authorization of the person making the request. Requirements vary depending on your role within the organization:
Option A: You Are the Business Owner
If you own the business but were not the original account administrator, you must provide proof of business ownership.
Send an email to [email protected] with documentation that confirms you own the business (e.g., official business filings, utility bills under your name, or state registrations).
Our team may also cross-reference your business’s public website (such as an "About Us" or leadership page) to verify your ownership status.
Option B: You Are an Existing User (Administrator or Manager)
If you are currently a Manager or Administrator in the company's SocialSchedules account and need to take over primary ownership:
Ensure your profile is active and listed under the Network page within your SocialSchedules account.
Make sure the email address and mobile phone number listed in your request match the exact details saved in your SocialSchedules account profile.
Requesting an Ownership Change
Ensure your profile details in SocialSchedules are up to date (or gather your proof of ownership documentation).
Submit a request to [email protected] specifying:
The company account name.
The name and email of the previous Owner/Administrator.
The name, email, and phone number of the new primary Administrator.
Our support team will review your account, verify your details, and guide you through completing the ownership transfer.
Once transferred, the new Owner/Administrator must navigate to billing settings to update active subscription payment information.