Subscriptions
When will I be billed?
Details of our plans can be found at https://socialschedules.com/pricing/ All plans are billed upfront.
For example, if you subscribe to a monthly Premium plan on August 15th your credit card will be charged on the same day. You will have access to all of the plan features immediately.
Will I be automatically re-subscribed?
Yes. All plans will automatically renew at the end of the billing period unless you cancel your subscription BEFORE the renewal date.
Can I change plans?
Yes. You can upgrade or downgrade your plan at any time.
Upgrade
You can upgrade from either a free plan to a paid plan, or from a Starter plan to a Premium plan at any time.
All upgrades are billed upfront, and you will have access to all of the new plan features immediately.
If you are switching from a Starter plan to a Premium plan, a credit will be applied to your first bill based on the amount of unused days in your Starter plan.
Downgrade
You can downgrade from either a paid plan to a free plan, or from a Premium plan to a Starter plan at any time.
The new plan will take effect at the end of the current billing period. You will continue to have access to all of the old plan features until this time.
Billing for the new plan will occur on the first day following the end of the current billing period. Example: Customer x subscribes to a monthly Premium plan ($39.99) on March 1st. On March 15th, they switch to a monthly Starter plan. They will continue to have access to the Premium plan features until March 31st. On April 1st they will be billed $15.99 and have access to the Starter plan features.
Can I change my billing frequency?
Yes. You can change your billing frequency at any time from monthly to annual or visa versa. The new billing will take effect at the end of the current billing period.
How does billing work for locations?
New locations are billed immediately.
If a new location is added in the middle of a billing period, a prorated charge will be applied for the currently billing period (month or year depending on your plan). This ensures each account has only one billing period.
What if I'm on a free trial?
If you subscribe to a plan during a trial you will be charged immediately. The trial will end regardless of the amount of days left and you will have access to all of the features of the new plan.
Cancellations
Delete/Cancel Account
Account Cancellation is not a self service item. Rather than deleting the account, we recommend downgrading to our free/basic plan from the Account Settings page. This allows access to the company's historical data. This is especially important for employees who access W2s through the employee app.
If you still want to delete the account, please downgrade first and then a user with billing permissions can submit a request to delete an account to [email protected]. All permissions and features are retained until the end of the current billing period.
Delete/Cancel Location
Admin users can delete locations themselves.
Payment Methods
Credit Card Updates
You can update your credit card at anytime. If you are based in the US or Canada you may also have the option to pay via ACH. Please contact support for more info.
Payment Method Updated Email
If you or another admin on the account changes the payment method you will receive a confirmation email from [email protected]. There are two scenarios that we are aware of where Stripe will automatically update your payment method triggering this email.
If your credit card is near it's expiry date, been replaced or reported lost/stolen and the bank issues a new replacement, Stripe will detect this and update the information
If your credit card switches banks but the number and other details remain the same, Stripe will detect this and trigger an update
If you receive a Payment Method Updated email, and you didn't make the change yourself.
Please check with all other admins on the account whether they made any changes.
Please confirm the email is from [email protected]
Please review credit card details based on the Stripe information above.
If other admins did not make the change, and the email is from noreply, and neither of the two stripe scenarios above seem applicable, please contact support.