SocialSchedules

Emma

Eddie Starke

Articles relating to SocialSchedules' custom delivery module, InhouseDelivery

InhouseDelivery

IHD Setup Guide (default)

Give staff access to view and manage orders within the IHD solution

Provide managers access to IHD

Add IHD billing details

IHD Billing FAQ

Define your delivery settings for each location

Delivery Settings

View and manage your InhouseDelivery orders in a central location

Manage Delivery Orders

Everything you need to know about how IHD routes orders

Routing orders FAQ

Create a Delivery Request

Redispatch an order (desktop)

How to reassign an order to another driver or provider

Reassign an order (desktop)

Cancel a Delivery Request

Keep in full control of dispatch by manually assigning orders

Manual dispatch (desktop)

What actions to take when faced with an IHD delivery issue

Common Delivery Issues

Request a Refund

How to contact a delivery driver about order issues

Contacting a Delivery Driver

Use settings to define how self-delivery will work for your location

Self-delivery settings

Manage InhouseDelivery orders from the desktop app

InhouseDelivery for managers (desktop app)

How to redispatch an order using the IHD mobile app

Redispatch an order (mobile)

Reassign an order (mobile)

Manual dispatch (mobile)

Manage delivery orders from anywhere via the IHD mobile app

IHD Mobile App for managers

Manage InhouseDelivery orders from the mobile app

InhouseDelivery for managers (mobile app)

Accept and manage delivery requests straight from your phone

Getting started with the IHD mobile app (drivers)

Go online to be available to accept orders

How to go online and offline

The mobile app gives you everything you need to successfully deliver an order

Delivering an order

Drivers can accept up to three orders at a time within the IHD app

Delivering multiple orders

What actions to take when faced with an issue during a delivery

Getting help with a delivery

What to do when the customer is unavailable to receive the order

Customer is not available

Enable location services to receive deliveries in the IHD app

Enabling location services

Find out how to complete a contactless delivery in the IHD app

Contactless delivery

Support for drivers delivering orders using the IHD mobile app 

InhouseDelivery for drivers

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.